FAQs
What is your shipping policy?
We offer standard shipping within the United States. Shipping times and costs may vary depending on the product and destination. For full details, please refer to our Shipping Policy page.
What is your return policy?
We offer returns on eligible items within 30 days of delivery. Items must be unused and in their original condition. For full details, please refer to our Returns & Refund Policy page.
Do you offer international shipping?
At this time, we only ship within the United States.
What payment methods do you accept?
Currently, we accept Direct Bank Transfer / Manual Payment. Additional online payment methods will be added once our payment gateway is fully activated.
How do I track my order?
Once your order ships, you will receive an email containing your tracking number and tracking link. You can use this number to track your order on Track Your Order page or through the carrier's website.
Can I cancel my order?
You may request cancellation before your order is submitted for fulfillment. Once an order has been submitted to our shipping partner or shipped, cancellation may no longer be possible. In such cases, you can request a return after delivery according to our Returns Policy.
How do I contact customer service if I have a question or concern?
You can reach us anytime through our Contact page or by email at support@taveel.com. We typically respond within 24–48 hours.