Refund & Return Policy

Last Updated: January 21, 2026

This Refund and Return Policy applies to all purchases made through the website https://luxe.taveel.com/ operated by Luxe Taveel (“we,” “us,” or “our”), a dropshipping business based in Pakistan serving customers located exclusively in the United States.

We strive to ensure your satisfaction and will review each reported issue fairly and promptly. Due to the nature of dropshipping, where products are shipped directly from third-party fulfillment partners with warehouses primarily in China and the United States, our policy balances customer support with operational realities.

1. Contacting Us for Issues

All refund, return, replacement, or non-delivery claims must be submitted in writing to support@luxe.taveel.com. Please include your order number and a clear description of the issue. We aim to respond to all claims within 5 business days of receipt.

Physical returns are generally not required. To ensure your refund is processed correctly, please contact us for Return Authorization. Shipping an item back without prior authorization may delay processing or make verification difficult. To ensure your refund or replacement is handled smoothly, please always contact us first. If a physical return is required, we will provide a US-based return address upon authorization.

2. Eligibility Window

You must contact us within the following windows for the specified issues:

• 14 days of delivery confirmation (as shown in tracking) for:
  
  • Non-delivery (package not received)
  • Wrong item received
  • Missing items from the order

• 30 days of delivery confirmation for:
  
  • Damaged on arrival
  • Manufacturing defects discovered upon initial reasonable inspection and use

Claims submitted after these windows will generally not be accepted, except in cases of proven non-delivery as described in Section 5.

3. Required Evidence

To process your claim, you must provide:

• Your order number
• Detailed description of the issue
• Clear photos or video evidence showing:
  
  • The specific problem with the product
  • Original packaging (if applicable)
  • Shipping label or any relevant delivery details

Claims may be denied if sufficient evidence is not provided within the eligibility window. Approval and verification are required before any refund or replacement is issued.

4. Possible Resolutions

Depending on the nature of the issue, evidence submitted, and policies of our fulfillment partners, we may offer one of the following:

• Replacement shipment
• Full refund to the original payment method
• Partial refund

We will communicate the proposed resolution and next steps after reviewing your claim. Nothing in this policy limits any mandatory consumer rights or remedies available under applicable US state or federal law.

5. Non-Delivery

If tracking information shows the order has not been delivered 30 days after shipment, please contact support. We will investigate with the carrier and fulfillment partner. If non-delivery is confirmed, we will offer either:

• A full refund, or
• A reshipment at no additional cost

6. Order Cancellation

Cancellations are permitted only before the order is processed and forwarded to our fulfillment partner. To avoid delays, please request cancellation within 24 hours of placing your order. Contact support immediately to submit your request. Once processing or shipping has begun, cancellation is not possible.

7. Non-Refundable Situations

The following situations are generally not eligible for refund, return, replacement, or credit:

• Damage resulting from misuse, improper care, or normal wear and tear
• Incorrect shipping address provided by the customer. Please ensure that all address details are accurate before completing your order.
• Claims submitted after the applicable eligibility window (except proven non-delivery)
• Unauthorized return shipments sent without our prior approval

For change-of-mind requests, we may offer a one-time exchange or store credit at our discretion, provided the item is unused and in original condition.

8. Refund Processing

Approved refunds will be issued to the original payment method (via our third-party processor) or as store credit, at our discretion. Processing time is typically 5–10 business days after approval, depending on your payment provider. We do not store or process payment details ourselves.

9. Fraud and Abuse Prevention

We reserve the right to deny any claim if we reasonably believe it involves fraud, abuse of the policy, repeated unreasonable requests, or violation of these terms. All claims will be reviewed fairly, and we aim to resolve genuine issues promptly and professionally.

Contact Information

If you have any questions about this policy or need assistance, you can contact us at: